TM Net Customer Care Support (streamyx@tm.net.my)
TM Net Sdn. Bhd.
Website: www.tm.net.my
(ICOMS#702005-165117)
Please arrange for another rebate to be credited to my account.
My Internet was problematic from March 13 to 20 (Report Number 1109911) with about 10 disconnections a day. Then until last Thursday it was out of action. Fixed on Thursday but with about 3 or 4 disconnections a day. At 0035 hrs on Sunday morning (Report Number 1210873) it kaput until earlier today, March 27.
I have discussed at length with your technician Farid 012-389 5170 who is the chap who has to come everytime to reset the network card in the Telecoms cabinet. Apparently, this network card is faulty and frequently trips. He is as fed up as I am and not just because he has to come to reset the network card every time it trips but also because Telekoms Malaysia doesn't seem to be interested in replacing it with one in working order.
If I can offer some helpful advice: It would be cheaper for you in the long run to replace the faulty network card and find out the reason for the frequent tripping. It could be something as simple as overheating in the cabinet. In which case, you should replace the cooling fan as well.
The rebate of RM14 you gave me the last time is really quite unfair as my neighbour, Puan Rogayah, who faced the same issue I did (as we are connected the the same network card) got a rebate of RM44. In fact, she is so fed up with the problem that she moved to Subang Jaya during the recent school mid-term break. Like me, she does a lot of work online and your narrowband non-service is not something she was able to put up with.
I have done everything I could think of short of asking my MP to move a motion in Parliament to cut your CEO's salary. I am sure you do not enjoy receiving my messages as much as I do not relish your extremely poor service.
Its about time you show what PIONEERING THE POSSIBILITIES really means and fix the problem once and for all.
with much regret
Azlan Adnan
On 3/9/06, TM Net Customer Care Support (streamyx@tm.net.my) wrote:
> Dear Mr. Azlan Adnan,
>
> Thank you once again for your e-mail to TM Net. Firstly, we apologise for the late reply.
>
> With regards to your previous request for rebate, we would like to inform you that adjustment has been made to your account and it is reflected on your 11 February 2006 bill. Alternatively, you may check your latest outstanding amount via https://tmbill.tm.net.my.
>
> Should you require any further assistance or to submit any enquiry / feedback, kindly visit www.tm.net.my and click on Customer Support or call 1-300-88-9515.
> Thank you.
>
>
> Regards,
> Wan Nazariah Wan Mohd Noor
> Customer Care Support,
> TM Net Sdn. Bhd.
> Website: www.tm.net.my
>
> (ICOMS#702005-165117)
>
>
> -----Original Message-----
> From: AZLAN ADNAN
> Sent: Wednesday, January 25, 2006 11:01 PM
> To: streamyx@tm.net.my
> Subject: Re: Re : Re: rebate request
>
> ***********************
> This e-mail was scanned by TM Net E-Mail Virus Shield.
> ***********-***********
>
>
> I am quite fed up with your lack of service. In the past week alone I have
> had to make two service disruption reports: 649273, 699924, the last one
> being only this afternoon,
>
> Are service disruptions a permanent feature of your "service"?
>
> What exactly is preventing you from implementing a permanent solution to my
> woes?
>
> Until and unless you fix this issue, you will continue to be hearing from
> me, profanity or no profanity. Sometimes you come up with such ridiculously
> preposterous statements and exhibit such denial of the lack of service that
> you do no provide, that it is impossible to believe that you are serious and
> sincere in wanting to fix this issue.
>
> Please exhibit some empathy with the difficulties you cause me and fix the
> issue permanently. Surely you can't now say this is too much to ask for?
>
> still waiting
>
> On 1/24/06, TM Net Customer Care Support (streamyx@tm.net.my) wrote:
> >
> > Dear Mr. Azlan,
> >
> > Thank you once again for your e-mail to TM Net.
> >
> > Further to your enquiries on rebate request, kindly note we have suggested
> > a rebate due to the Streamyx service interruption. This has been proposed
> > to our management. Please note that, the rebate approval is depending on
> > our management. Once approved, the adjustment to be reflected in your
> > account.
> >
> > Kindly note that, we wish to assist you. However your language might be
> > hindrance to this. Kindly refrain from using profanity as our communication
> > will going smoother.
> >
> > We apologise for the inconvenience caused you have encountered. Your
> > patience and understanding are highly appreciated.
> >
> > Should you require any further assistance or to submit any enquiry /
> > feedback, kindly visit www.tm.net.my and click on Customer Support or call
> > 1-300-88-9515.
> > Thank you.
> >
> >
> > Regards,
> > Noor Aziean bt Omar
> > Customer Care Support,
> > TM Net Sdn. Bhd.
> > Website: www.tm.net.my
> >
> > (ICOMS#564669-146865 ONYX#5216757)
> >
> >
> > -----Original Message-----
> > From: Azlan Adnan
> > Sent: Monday, January 09, 2006 2:01 AM
> > To: streamyx@tm.net.my
> > Subject: Re: rebate request
> >
> > ***********************
> > This e-mail was scanned by TM Net E-Mail Virus Shield.
> > ***********************
> >
> >
> > dear stupid person,
> >
> > your bloody backside "Furthermore, we can see that you are able to get
> > connected smoothly to your Streamyx account."
> >
> > you must be fucking blind or what.
> >
> > u people at TM don't know the first thing about customer service, so just
> > stop being in denial and fix the service disruptions.
> >
> > why does the DSL light go out almost every day? sometimes for just a few
> > minutes, sometimes for 3 days or more. of course lah not until a week. so
> > if
> > you give me problems that don't last a week u buggers think you are giving
> > good service?
> >
> > Kepala hotak engkau! u people are so stupid it make me so angry.
> >
> > geram nyer!!!
> >
> > On 1/7/06, TM Net Customer Care Support (streamyx@tm.net.my) wrote:
> > >
> > > Dear Encik Azlan,
> > >
> > > Thank you for bringing this matter to our attention. Firstly, we would
> > > like to apologise for the late reply.
> > >
> > > We refer to your request for rebate due to Streamyx service
> > > disruption. Upon investigate further with our technical department, we
> > > regret to inform you that we are unable to proceed with any rebate
> > request
> > > as we noted that your connection problem in November 2005 being
> > rectified by
> > > our technical personnel within 7 days from the date
> > reported. Furthermore,
> > > we can see that you are able to get connected smoothly to your Streamyx
> > > account. We apologise for any inconvenience.
> > >
> > > Should you require any further assistance or to submit any enquiry /
> > > feedback, kindly visit www.tm.net.my and click on Customer Support or
> > call
> > > 1-300-88-9515.
> > > Thank you.
> > >
> > >
> > > Regards,
> > > Shamsida Bt. Abdullah,
> > > Customer Care Support,
> > > TM Net Sdn. Bhd.
> > > Website: www.tm.net.my
> > >
> > > (ICOMS#398064-139819 ONYX#4761246)
No comments:
Post a Comment